Buying from us
When you place an order with us, you are making an offer to buy goods. We will email you to confirm receipt of your order, and then a contract has been made between us. In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this.
Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
We have made every effort to display as accurately as possible the specification of our products that appear on this website. Whilst we try to be as accurate as possible, all information provided is provided in good faith.
This contract is covered by English law.
How to place order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
Carriage charges will be shown prior to you placing your order. You will be required to pay for the goods in full at the time of ordering. We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
Promotional prices only apply during the period stated.
All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
The price for each product is shown on equishine.co.uk and includes V.A.T at 20%. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We always try to make sure that the prices on equishine.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order, we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you we will treat the order as cancelled. If an order is cancelled, any payment made for the products will be refunded in full.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
Prices are quoted on equishine.co.uk in GBP
You must pay for your order before it is delivered. You can do so by credit card, debit card or PayPal.
Orders may be processed online, we aim to debit money from your account within one working day after receiving your order.
To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also do security checks to confirm it is you making the order.
All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order different
Cancellation and returns
Returns & Exchanges
We want our customers to be able to shop happy in the knowledge that items can be returned if they are unsuitable. You must however notify us by email within 14 days and the products must be returned within 28 days in their original condition.
Products bought in the Sale
Any item bought online in the ‘sale’ can be exchanged, providing it is returned in a resalable condition within 14 days.
All sale items are only available while stock lasts.
Send us an email to [email protected] within fourteen days of receiving your order. Please include your full name, address, contact telephone number, order number, description of the product you wish to return and a brief reason for the return. We will then advise where to send the goods to.
Refunds will be made by re-crediting your payment card account from which the money was originally debited.
All refunds will be made within 30 working days, for full details please review our returns policy.
Faulty Goods / Guarantee
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility.
Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
We do not accept liability for any consequential loss of profit or indirect losses.
Website Disclaimer for: www.equishine.co.uk
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer to them in the future.
Use of Website
You are permitted to use our website for your own purposes and to print and download material from this website if you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.
When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
Third Party Links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
Exclusion of Liability
We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party because of your or their use of our website. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Any questions regarding our Terms and Conditions should be sent to us at [email protected]